Qualysec

How Qualysec Helped a US-Based AI Healthcare Platform Secure Its Application and Move Closer to HIPAA Compliance.

A US-based AI healthcare platform partnered with Qualysec to strengthen the security of its application and cloud environment while preparing for HIPAA compliance. Through comprehensive security testing, compliance-focused reporting, and collaborative remediation support, the client gained greater confidence in protecting patient information and advancing its compliance journey.

United States

AI Healthcare Platform

HIPAA

Compliance Journey

05 Employees

Healthcare Startup

Web Application & GCP Cloud

Security Assessment

Who is the client

A US-Based AI Platform Transforming Patient Communication

A US-based AI-driven healthcare communication platform with a team of 5 employees. The platform manages patient calls, appointment scheduling, and follow-ups for clinics and hospitals, helping healthcare providers deliver continuous patient engagement around the clock.
Healthcare AI5 EmployeesPatient Communication24/7 Clinic Support

What Was Tested

The engagement included the client's web application, Google Cloud Platform (GCP) environment, and a vulnerability assessment scan.
The web application served as the primary interface for AI-powered patient communication, while the GCP Cloud environment supported backend services responsible for processing and storing patient records, scheduling information, and communication logs.

Web Application

Web Application
Reasons for choosing Qualysec

4 Reasons They Trusted Qualysec Over Others

Handling patient information requires security assessments that go beyond standard testing. The client needed a cybersecurity partner capable of combining deep technical expertise with compliance-focused guidance to support its HIPAA objectives.

Finds what automation misses

Human-Led AI Powered Penetration Testing

Qualysec's Human-led AI Powered methodology explored application logic and cloud configurations in depth, uncovering security weaknesses that automated tools frequently overlook.

Compliance-Oriented Reporting

Human-Led Testing

Security reports were prepared with HIPAA compliance requirements in mind, making it easier for the client to present technical findings during compliance reviews.

Competitive Pricing

Budget-Friendly Engagement

A flexible pricing model enabled the growing healthcare startup to perform a comprehensive security assessment without exceeding its operational budget.

Retesting Process

Clear Communication & Reporting

Every security observation was explained with supporting evidence, business impact, and practical remediation guidance, allowing the client's development team to address issues with confidence.

A SECURITY PARTNER FOR COMPLIANCE READINESS

By combining technical expertise, compliance-focused documentation, transparent communication, and remediation support, Qualysec helped simplify the client's path toward HIPAA compliance.

★★★★★

Peer-verified

Trusted worldwide

Top Findings

Top 5 Significant Findings

Insecure Direct Object References (IDOR)

Critical

Authorization checks could be bypassed by manipulating object references, potentially allowing unauthorized access to patient records and appointment information belonging to other users.

Potential impact: Unauthorized access to protected patient information.

Broken Authentication

High

Weak session management increased the possibility of session token prediction or reuse, allowing attackers to impersonate legitimate users and access patient communication histories.

Potential impact: Unauthorized account access.

Sensitive Data Exposure

High

Certain API responses returned excessive information, including patient identifiers and healthcare-related data that should not have been included in application responses.

Potential impact: Exposure of protected health information (PHI).

Security Misconfiguration on GCP Cloud

Medium

Cloud resources and service configurations had not been fully hardened, increasing the risk of unauthorized access to backend systems handling sensitive healthcare information.

Potential impact: Exposure of cloud-hosted patient data.

Missing Rate Limiting on Communication Endpoints

Medium

Patient communication endpoints lacked adequate request throttling, making them vulnerable to automated abuse, enumeration attempts, and denial-of-service attacks.

Potential impact: Service disruption affecting healthcare operations.

What Could Have Happened Without This Assessment

If these security issues had remained undiscovered, attackers could have gained unauthorized access to patient information, disrupted healthcare communication services, exposed the organization to HIPAA compliance risks, and significantly impacted patient trust.

The Result & Remediation

Not Just a Report - A Compliance-Focused Security Engagement

Qualysec's involvement extended beyond delivering technical findings. The engagement included compliance-focused reporting, collaborative remediation guidance, independent validation, and documentation designed to support the client's HIPAA compliance journey.

The Remediation Process

01

HIPAA-Aligned Reporting

Assessment reports were structured to map technical observations directly to HIPAA Security Rule requirements, simplifying compliance documentation and reducing effort during audit preparation.

02

Letter of Attestation

Following successful validation of implemented security improvements, Qualysec issued a Letter of Attestation that provided independent third-party assurance to support the client's HIPAA compliance process.

03

Comprehensive Retesting

Security improvements were independently validated through structured retesting to confirm corrective actions had been successfully implemented before project completion.

The Results Achieved

HIPAA Documentation Prepared

Compliance-focused reporting delivered for audit readiness.

Letter of Attestation Issued

Independent third-party validation provided.

Development Team Supported

Practical remediation guidance delivered throughout implementation.

Platform

Compliance Journey Advanced

The client moved forward with greater confidence toward meeting HIPAA requirements.

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Total No. Of Vulnerabilities

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Total No. Of Vulnerabilities

Years in Business

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Years in Business

Assessment Completed

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Assessment Completed

Trusted Clients

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Trusted Clients

Countries Served

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Countries Served